Security, Policies, Shipping and Returns
Ying Yu Jade web site is secure and you can see the https: in the upper left hand of the page. This shows that you using a secure server. We do not have access to your credit card information. All of your information is secure.
We are located in Florida, USA and ship world wide. Shipping rates will show automatically when you check out. Shipping outside USA is USPS Priority Mail Express with tracking and insurance to make sure you receive your precious jade quickly and safely. USA shipping rates start at $6.50 for USPS first class mail, and there are options to upgrade to Priority mail and Express mail. Orders $50+ ship free for limited time!
We ship in 1-2 business days, and send you tracking information when your order has shipped so you know when to expect your order. Orders priced $250+ are shipped with signature required so your order arrives in your hands, and not "somewhere else" or disappear from your mail box.
International Shipping: Some countries have customs that make it unacceptable for us to ship to. Fees for international shipping will appear when you check out. Lower priced items show Air Mail with option to upgrade to Express Mail. Air mail does not include tracking and insurance. If you choose air mail and your item is damaged or lost, YYJ is not responsible for refunding or replacing.
Shipping USPS Signature Required: If your order value is significant enough to require insurance it is shipped with USPS Signature Required. If you are not available to sign when it is delivered by your postal carrier, you can request a new delivery time from your post office, or you can pick it up personally at your local post office. If you do not claim your parcel, it will be "returned to sender" after a few days. If you do not claim it and it is returned to Ying Yu jade, your refund will include a 20% restocking fee.
We want you to be happy with your jade purchase, and we treat our customers the way we want to be treated when we buy online. If you need to return your item, contact us within 3 business days with the order number, item numbers and reasons for return and we will send you a return authorization number and return instructions. Contact Ying Yu Jade with your order number and you will receive a return authorization number. The return authorization number is required or the parcel will be returned to sender.
We must receive your return item within 15 days of your purchase, due to the nature of jade.
Exchanges: If you purchased a jade bangle bracelet and the size doesn't fit properly, and you want to exchange it for another item, send an email with your initial order number, and the item number you want to exchange for. We will remove it from the web site and set it aside for you. We will determine if there is a difference in price, and other fees (shipping charges) and we can settle the price difference and possibly save you restocking fees.
Restocking fees for refunds:
USA Orders: If your order was shipped with free shipping, $10 will be deducted from your refund to cover our shipping costs. Restocking for returns is 10%, for jade bangle bracelets 15%. We are charged a fee by the credit card processor to accept your credit card payment, and again if we have to refund your payment. Most of our jade is one of a kind, and when it's sold and returned, needs to be added to the website again. We are a small business and cannot absorb credit card processing fees like big business can.
Shipping charge is not refundable.
International Orders: When you place your order, the address should be your direct address because you will probably need to sign and pay customs fees. If your package cannot be delivered to you and is returned to us, the restocking fee is the shipping cost, plus any other fees for us to receive the return, plus additional 30%. This amount will be deducted from your refund.
Damage and Refunds Policy
If your item is damaged when you receive it, or there was a problem with delivery and you did not receive it, we will contact you and you are responsible begin claim for insurance. Your refund will be store credit, good for 30 days not refund to your credit.
If you are returning your item and it is damaged when we receive it, you are responsible for filing insurance claim to be reimbursed the value. Ying Yu Jade will not refund your payment, so you are responsible for the insurance when you return an item
Some items are personal items and cannot be returned for health reasons by state law. Jade eggs and ben wa balls, gua sha tools and jade rollers are final sales. You would not want to purchase these if you thought they might have been used!
Clearance jade sales are final.
When you place your order, you agree that you accept our policies.
Contact: yingyujade @ yingyujade.com