About Us and Our Guarantee to you
Ying Yu Jade has been buying and selling jade since our first trip to China in 1999 to learn Chinese medicine and Qi Healing.
We learned that jade is not only beautiful, but also has qi energy that helps balance the meridians and is used for healing in Chinese medicine. Our guarantee to you is that all of our jade is genuine jade and jadeite. If you have the jade you purchased from Ying Yu Jade tested by a GIA gemologist, and provide us with a complete certificate of testing that states it is not what we claim*, we will refund your purchase price and shipping when you return it, along with our deepest apology. We test every jade piece by refraction when it is photographed and listed, and describe each piece to the best of our ability. We treat our customers the way we want to be treated.
*(The GIA certification must be a complete certificate of gemology testing that includes a description and photo of the jadeite piece that is being tested. We accept only GIA gemology testing. We will contact GIA with the certificate number to verify that it was tested by a certified gemologist.)
There's a Chinese saying: "the jade carver always leaves something behind". We describe each item as accurately as possible, but jade is stone, stone is not perfect, and the jade carving is a handcraft, so you may find small irregularities that are to be expected from hand carved jade from natural stone.
We cannot guarantee that the Pre-Owned jade is natural color. We assume that because of it being older jade and color not changing that it is natural.
Ying Yu Jade is internet only, and located in Florida, USA. Our web site has changed over the years to keep up with technology and credit card security. This latest upgrade in May, 2015 accomplishes improved organization, ability to view and order on mobile devices, and enhanced credit card security for you.
We value your privacy, and do not sell email addresses or other information. If you want to be on the Ying Yu Jade mailing list to receive news and special savings, you can sign up on most pages on the bottom right.
At this time there is no business phone, we do not have staff available 24/7, but we respond to email fast.
We welcome your feedback and comments, contact us at yingyujade @ yingyujade.com
Kathleen is a psychologist and therapist who realized during her career that people with emotional pain also usually had physical pain and used cognitive behavioral therapy. She learned Reiki and is a Reiki Master. In 1999 she went to China to learn Chinese medicine, qigong and taiji. She met a Chinese doctor who became a good friend and associate. She learned about the qi healing qualities of Chinese jade, and went to the Chinese jade province to set up a workshop with a jade carver to make genuine, natural jade rollers, gua sha tools and other health tools for the Western world. She is committed to assuring the jade is genuine and natural with the healing qi required for balancing the body meridians and elements. After the Lantos jadeite embargo, she imports only Chinese jade, but has a large collection of jadeite purchased prior to embargo that is genuine, old mine lao pit and rarely available today.